FAQs
What materials are used in your clothing?
Our clothing is crafted from high-quality, cozy fabrics that prioritise comfort and durability. We ensure that our materials are suitable for everyday wear while maintaining a stylish appearance.
How do I choose the right size for your apparel?
To select the appropriate size, we recommend consulting our size chart. Our sizing is designed to accommodate a variety of body types, ensuring a comfortable fit for all customers.
Can I return or exchange my purchase?
We understand that sometimes a product may not meet your expectations. Unfortunately due to a limited amount of stock, exchanges are not possible as the product you may want to exchange could be sold-out. We do accept UK returns, please read our returns page as it has further details on there.
Where is my 'delivered' order?
Please double-check your 'safe place' and with neighbours and ensure that your delivery address is correct before contacting us. If you are still unable to locate your parcel, please get in touch with us at violetcosmosofficial@outlook.com and we will happily be able to further investigate.
My order hasn't arrived, what should i do?
Please check your email inbox and junk mail for an order confirmation. If you are still having trouble finding this information, feel free to send us an email and we will try to get back to you as soon as possible!
Product issues or damages
On the rare occasion that there is ever an issue, factory fault or damage found on an item, please email us as soon as you receive your item. If you do not get in touch with us immediately before the item has been worn, we are unable to take responsibility for any damage that may occur.
Do you offer international shipping?
Yes, we provide international shipping options to ensure that our vibrant apparel can reach customers worldwide. Shipping costs and delivery times may vary based on the destination.
How can I contact customer support?
If you have any inquiries or require assistance, you can reach our customer support team through the contact form on our website. We aim to respond to all inquiries as soon as we can!
What is the care instruction for your apparel?
To maintain the quality and longevity of our clothing, we recommend following the care instructions provided on the product labels. Generally, machine washing in cold water and air drying are advisable to preserve the fabric and graphics.
How do I know if a Violet Cosmos Official product is authentic?
All of our products are only available to purchase through our website: Violetcosmosofficial.com. This is the only website we recommend purchasing from. Please note, we are unable to guarantee authenticity if purchased elsewhere.